Unit 1 P4P5P6

Lewis Woolley
Unit 1 P4P5P6
Using Microsoft Word, create a user guide for the year 7 pupils which will enable them to use the new email system. 

Task 1A
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How to use your emailing system!

Office 365

By Lewis Woolley

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Contents

1. Accessing an email
2. Sending an email
3. Opening an email
4. Adding a contact
5. Attaching a file to an email
6. CC - Carbon copy
7. Making a message 'Urgent'
8. Troubleshooting

Note: Remember to pause the videos at any point if it may be going too fast for you.

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Accessing an email

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1.

Accessing your email is the easiest part.

First of all, to access your emails you will need to visit this link:
http://office.microsoft.com/en-gb/

Secondly, you will need to hit the sign in button located at the top right of the screen.

Thirdly, type your student ID followed by @tameside.ac.uk. For example:
"970616MLWO00@tameside.ac.uk"

Next, you will need to hit the "Next" button. This will sign you in.

Then you will need to search on Google "Office 365" then click the top link:
mail.office365.com/‎

You will then be signed into your email allowing you to read, send and forward messages!

Video help

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                                                                                    For full screen click the box

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Sending an email

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2.

First of all, click " + New Mail " at the top left of the screen

Secondly, where it says "to" type in your recipients email(s) for example:
970616MLWO00@tameside.ac.uk

Next, type a subject, this can be anything as long as it is relevant!

Thirdly, The larger box is space for your message to be written.

Next, once written and you are happy; click send at the top right of the screen.

Hurrah! Your email will then be sent! congratulations!

Video help

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Opening an email

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3.

Firstly, click on the email in your inbox.

Secondly, look to the right of the screen, that is the email you just opened.

Use the scroll bar or mouse wheel to scroll down!

Wasn't that easy!?

Video help

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Adding a contact

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4.

Firstly, click people at the top right of the page

Secondly, click all contacts on the left sidebar.

Thirdly, click +New at the top left of the page

Then, click new contact

Followed by typing in the contacts details.

Then click save. you now have a contact.

Isn't too simple but easy once you get the hang of it!

Video help

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Attaching a file to an email

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5.

Firstly, click the +New to write the email

Click on the paper clip that says insert next to it

Then navigate your files until you find the file you want

Once inserted you can continue to fill out the email and hit send

Very, very easy to do!

Video help

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CC - Carbon Copy

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6.

Carbon copy is not necessarily needed at your level but how to do it:

Firstly open the email

Secondly, type in the primary recipient

Then type in the CC recipient in the section below it

You now have the CC and primary recipient implemented!

Video help

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Making a message "urgent"

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7.

Firstly, click the three dots located at the top of the email section

Secondly, click set importance

Then click either low, med or high priority. High for urgent priority.

Well done you can now send a message with high priority !!

Video help

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Troubleshooting

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8.

Are you having problems with using the system?

A few steps that can help you get back on track:

1. Ask your teacher, parent or guardian for help
2. Refer to the student help book
3. Watch the videos for a step-by-step guide
4. Ask a friend who knows the system
5. Visit the official office 365 website for official tutorials

Useful links:

http://office.microsoft.com/en-gb/
mail.office365.com/‎

The website will look like this.

U1 P3

There are certain barriers that can affect how well you communicate with other people. These barriers aren't impossible to overcome but some skills are needed to help communicate fluently without issues.

Cultural differences

If you are from a different ethnic culture it is important to understand the values of the opposing individual or groups you are communicating with. Miss communication due to cultural differences can have a huge impact on cultural differences. For example, if an investor from Dubai was interested in investing in an organisation based in the UK and the organisation’s representatives could not speak Arabic there will be a lot of miss understanding between them.

Dialects

There are other barriers that are a problem also such as dialects. A dialect is how you speak, it can vary from your accent i.e. How you pronounce something and the phrases you use, for example; slang terms. A lot of countries have different regions which can cause confusion, if someone from Manchester spoke to someone from Liverpool, although the two cities are close there is a huge difference in how they communicate with one-another.

Meanings

There are many words that have many definitions or are spelt differently and sound the same when pronounced. For example, “Sea” and “see” they are two separate words and mean two different things but are pronounced the same. A great examples of this is the old TV show “The two Ronnie’s”

Two Ronnie’s example: http://www.youtube.com/watch?v=BDslCUk6aE8

This suggests being more specific when communicating. In this sketch the customer asks “Got any o’s?” but the shopkeeper interrupted it as if he said “Hose” This shows miss understanding although the pronunciation was correct.

Group speaking

If you are speaking to a group it is also important that you speak clear and pronounce words correctly and speak relevant to the audience. For example if you are speaking to a group of young children it is important to speak slowly, clear and use small words that they would understand. If you were to speak to a university student, using complex words would not be an issue. 

U1 M1

Explain mechanisms that can reduce the impact of communication barriers
U1 M1
Lewis Woolley

There are many ways communication can be misleading. It is possible for these communication barriers to be overcome by using specific mechanisms that will help the procedure.

Writing a letter
Although writing letters isn't as common these days due to the internet, it is still key to know that what you are sending could be potentially offensive to the recipient if they are from a different culture. Mechanism such researching and taking notes on the recipients culture and background may help overcome the barrier which can be affected by words or phrases that they may find offensive.

Reviewing and checking grammar
Modern day technology such as computers give the option for you to use specific mechanisms, for example; software like Microsoft word allows you to check your spelling and grammar and possibly suggest better ways to use it. For example,
if i was to miss-spell "Potato" the software would show me that and will suggest other ways to spell it or the correct spelling.

Translator's
There are many individual pieces of software on the internet that allow secondary sources that allow you to translate information from one language to another. But as it is secondary it also suggests that there will be a level of unreliability, such as "Google translator" this is a free webpage that allows you to convert a piece of text from one language to another. Google translator is known for being unreliable. There are primary ways to gather translation information, for example visiting the library and taking out the specific language dictionary but that can take up a lot of time.

Internet

Until the internet was invented, communication around the world was done via unreliable mobile phones. The internet helps people communicate all around the world almost instantly. Online sources allow you to check facts and send them all over the world. Software such as Skype allow you to conference call using a video chat to a lot of people all at once, since web 2.0 technology.

Eye contact

Eye contact is a man made mechanism that allows communication be more respectful and show that the conversation is being understood and that they are concentrating. For example, if an employee was at an interview and the interviewer was asking questions, it is highly respectful and will show that the interviewee is a very respectful person, which suggests that they are really responsible and the right man for the job.

UNIT 1 P2

Task 2-Effective Communication- P2, P3, M1
P2-Explain the principles of effective communication

Produce a word report that explains the principles of effective communication. It must discuss 3 points from each of the areas outlined below.

Effective communication

Effective communication is communication which can be viewed in all positive aspects available, although if you are addressing someone from a different culture, words may be accidentally used which can offend them. Communication can vary from written language and verbal language.

General skills

There is a variety of general skills you must acquire to be able to communicate with others positively.

• Cultural differences can be a problem when  trying to communicate with someone you are not familiar with, for example if you tried to use a word, phrase or slang term which meant something pleasant in English or the area you are from and the audience is not familiar with it; they could misinterpret it and could be extremely offended which could cause the presentation to fail as a whole.  

• Adapting content to suit the audiences needs is vital if you are working with a presentation which could include information for both adults and children. Children often prefer to visually see information from the use of only diagrams, which they can interactive with and adults generally prefer a variety of short text samples and diagrams. If a presenter had children in the morning and adults to address their presentation to in the evening, they would have to modify it throughout the day to suit the desired audience, for example; more valued information would need to be implanted into the presentation.

• Accuracy is important if you intend to use facts and secondary information. Good information will be more expensive than secondary information but it will be more reliable and valid. It is also important the facts you used a referenced, for example if the presentation is on poverty and claim that there is a certain percent within the area that suffer from poverty you must have evidence to backup such a claim and to be accurate with the facts.

Interpersonal skills

Skills that allow you to interact with individuals while communicating is a key part of transacting information.

• Methods of presentation are important when addressing an audience or individual. How you present it could vary depending on who the audience are, for example if the audience is a group of investors, you will want to interact with them to influence them to invest in your and your product. This could include allowing them to sample the product and review it verbally directly to the presenter. 

• Positive and negative language can be used to express opinions and emotions towards your presentation or an opposing presentation. For example, good language can be helpful when interacting with an audience and being polite and complimenting when the audience addresses the presenter with an answer or question. Negative language could be used to influence a negative impact on an opposing presenter for example, if you was going for a job interview alongside another individual capable of doing the job, you could research on their history and find a reason why they are a bad candidate for the employment. It can also be used to offend someone or be polite to someone, if you want to hurt an individuals feelings you can use negative language and if you want to make someone happy, the use of positive language is essential. 

• Active engagement is a really good skill to have when communicating with other individuals as it can create a positive environment and can be used for collaborating within groups. An example of active engagement is team work, big companies such as Disney employ individuals to do certain jobs which can benefit the company, for example Disney would hire a group of software animators to animate their short films and the final product will be determined on how well the group worked together.

Written communication skills

Written skills are important for types of communication when you are presenting a piece of work.

• Spelling and grammar skills are important when writing up someone like a report or presentation. Making sure you spell words correctly and use the correct punctuation is vital. If you present information in a word document to your boss and you have errors in the grammar and spelling, the boss may find it difficult to read and understand which can result in the writer having to re-write and redo the document to make it beneficial for the target audience, in this case the boss.

• Structuring your work is very important as it is clearer to understand and more efficient to read. Structuring means you make something easier to read. For example, using headers and sub headers to indicate what the paragraph is about and using contents pages to indicate where the certain information is located is how you should struct a piece of work.

• Proofreading is extremely important in written communication because when you type or write something you mind may begin to wander causing you to mistype or use the wrong word. Proofreading is where you read over what you have wrote to verify if it is is correct and doesn't have any errors, if you do not do this then submit a certain piece of work someone, for example your employer and they read it and they cannot understand it will reflect very negatively on the writer.

Lewis Woolley

Jobs in the IT industry

Three jobs that would interest me in my area:

• PHP Programmer / Web Developer                                                                                            When searched on the internet, the website "https://www.gov.uk/jobsearch came up with   interest of a programming PHP job in Altrincham, Greater Manchester. You will need experience in coding PHP, object orientated programming skills, experience debugging code and to be able to read code written by others.

• CMM Programmer                                                                                                                              There are many skills needed to get into this job, some of which require  a vast amount of experience in the Aerospace industry. You will need to be experienced with software such as Cameo Studio 6.2 - 7.1 and experienced on programming line LK DMIS. This job will pay £20-28 pounds per hour and could pay upto £59,000 yearly. They are based in the north west of England, Ashton u-lyne.

• PLC Programmer                                                                                                                                understand and learn the Leagacy PLC system and write FDS for the new system. You must be able to code the new PLC system using Allen Bradley. A lot of experience is needed, for example programming with Allen Bradley ControlLogix. Debugging the new system and previous experience working within a process industry. pay £30 per hour.

Task 1 – What Employers want? Lewis Woolley

P1 explain the personal attributes valued by employers

Jobs within the computing industry are hard to come by but if you are going to try it out you will need more than just your basic common IT skills, you will need a large variety of “Soft skills” also.

Every employer will be interested in what skills and attributes the employee has. This can vary between a variety of traits such as; Planning and organisation skills, team work skills, problem solving skills, time management, technical knowledge and many more. They value particular personal attributes depending on the job position the employee is going for, for example if a certain employee was going to a job interview regarding group work, the employer will determine the outcome of the interview depending on the skills acknowledged during it. Skills could be hand-written in the form of a CV, video recorded and also interviews.

Determination

An example of an attribute could be determination, this is self-motivation which can indicate the act of making a crucial decision for example, if you are programming a game alongside a team or independently, you must have the right attitude and be determined to dedicate a lot of your time towards the project.

Independence

A second example could possibly be independence, independence is the opposite to group work, if you can work well independently it is a great attribute to have if you are working on a solo project or brain storming. To work independently is to work on your own without having to rely on your counterpart, for example the colleagues you work with. Independent skills are not necessarily needed in job titles such as a career which involves a large amount of collaboration with your team mates, but are more than certainly needed if you intend to work alone.

Planning and organisational skills.

You will also need to have a large amount of planning and organisational skills. Working with computers can be a little stressful at times, with planning skills you can overcome some corners you may run yourself into. Organisational skills consist of the individual being able to plan and perform the tasks allocated within a certain amount of time. Without the ability to be organised, this could lead to breakdowns or various other issues. Organisation skills are crucial, they can be used within the workplace and in everyday life, the employer will more than likely have other worries and responsibilities than pulling your weight for you.

Confident

When working alongside a team, the key to great collaboration is to be confident if you are sat around a table mid-meeting and your supervisor requests for you to demonstrate your project and you cannot comply looks really bad, the key to success is to be confident.

Leadership skills

Other skills which would be needed are leadership skills. This skill will require the individual's initiative to take charge and be responsible of the groups mistakes, for example if one of your team members began to slow down their performance within the expected group target confronting this person would be an essential part of the job.

Technical knowledge 

Having the ability to work on computers is one thing, but knowing how everything works is a different story. A skill you must have is the ability to understand how a computer works, software and hardware. Building a computer would be a large part of the Technical knowledge, knowing which part goes where and then working within the bios to maximize the computer to use it at its full potential.

There are many working procedures you must follow while at the work place, some of these suggestions are listed below.

Health and Safety

This is vital if you wish to be safe and allow others to be safe within the workplace. This factor is so serious that legislation has been made, which means it is actually a court procedure to ensure that health and safety is part of your job description.

Data protection

Health and safety isn't the only procedure to go through legislation. Data Protection Act 1998 suggests that all information gathered inside the workplace remains inside the workplace depending on it's seriousness, this suggests you are not allowed to exchange employee's within the company's personal data.

After reading this hopefully you have some thoughts on the skills you have acquired and if you are fit for purpose within this organisation. We take extreme pride in the company and will be delighted if you can join us for further interviewing, regarding you have the required attributes. If you believe you do have the required skills we are always open to answering questions and quires if you sign up to our website or call us at:

www.ITIndustry.com

07123456789

We cannot wait to work along side you.